I recently called a doctor's office during normal business hours. This is what I heard from the automated answering system (names changed, of course):
"Thank you for calling the offices of Dr.'s Smith, Jones, Robinson, McCarthy, Lipschutz, Passarelli, and Mehta."
[pause]
"Please listen carefully, as our menu options have changed."
[pause]
"If you are calling to schedule an appointment, to cancel an appointment, or to change an appointment, press 1 now."
[pause]
"If this is a true emergency, press 2 now. Do not press 2 unless this is a true emergency."
It took 20 seconds to get to the instruction for what to do in a 'true emergency', including taking over 5 seconds to let us know that their menu options have changed. Changed from what? In the previous version was the true emergency choice 47?
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